Sevensisters Storage Terms and Conditions
These storage service terms and conditions set out the basis on which Sevensisters Storage provides domestic and commercial storage solutions to customers. By making a booking, paying a deposit, or accessing any unit, you agree to comply with these terms in full. Please read them carefully before confirming your reservation, as they explain the booking process, payment obligations, cancellation rights, liability limits, waste handling rules, and the legal framework governing the agreement.
For the purposes of these Sevensisters Storage terms, references to “we”, “us”, and “our” mean Sevensisters Storage, and references to “you” or “your” mean the customer named on the booking or any person authorised by that customer. These conditions apply to all storage agreements unless we agree otherwise in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
We may amend these storage unit terms from time to time to reflect legal, operational, or security changes. Where a change is material, we will take reasonable steps to notify customers before it takes effect. Continued use of the storage service after such notice will be treated as acceptance of the revised terms. If you do not accept any amendment, you must stop using the service and remove your goods before the revised terms apply.
Booking Process
Booking a unit with Sevensisters Storage begins with selecting the appropriate unit size, access requirements, and storage period. Availability is offered on a first-come, first-served basis, and a reservation is not guaranteed until we have confirmed it. The customer is responsible for ensuring that the chosen unit is suitable for the type, quantity, and condition of goods to be stored. A booking may be made by completing our reservation process and providing all required information accurately and in good faith.
Before the storage agreement starts, we may ask you to provide identification, proof of address, business details where relevant, and any information needed for security or compliance purposes. We reserve the right to decline or cancel a booking if the information supplied is incomplete, inaccurate, or suggests that the intended use would breach these terms or applicable law. The customer must confirm that they are authorised to place items in storage and that no third-party rights will be infringed.
Once a booking has been accepted, we will confirm the start date, unit allocation, and any initial charges payable. 
The agreement becomes binding once the required payment has been received or, where agreed, once the booking has been formally confirmed in writing. You must not move goods into the unit before the start date unless we have expressly permitted early access. Any change to the booking, including unit size changes or extended storage periods, is subject to availability and may affect pricing.
Payments and Charges
All charges are payable in pounds sterling unless stated otherwise. Fees may include storage rent, administration charges, insurance contributions where applicable, lock replacement costs, late payment charges, cleaning fees, removal charges, and any other fees clearly communicated at the point of booking or during the term of storage. Prices may be reviewed periodically, and any increase will apply in accordance with the notice period set out in your agreement or any applicable consumer requirements.
Payment is normally due in advance on the agreed billing date. If a payment fails, is reversed, or is otherwise not received when due, we may suspend access to the unit, refuse entry, or treat the account as in default. Any outstanding balance may continue to accrue additional charges until paid in full. You are responsible for keeping your payment details up to date and ensuring funds are available on the due date. Where automatic payment is used, you authorise us to collect sums due using the agreed payment method.
We may retain a deposit or security payment to cover unpaid fees, cleaning, damaged property attributable to you, or costs arising from breach of these terms. Any balance remaining after lawful deductions will be returned within a reasonable time. If you dispute a charge, you must raise the issue promptly and provide supporting information. Raising a dispute does not suspend your obligation to pay undisputed sums on time.
Cancellations, Termination, and Access
You may cancel a reservation before the storage agreement starts, subject to any non-refundable charges that were clearly disclosed before booking. Once the storage period has begun, cancellation rights may depend on the length of the agreement and the notice provisions applying to your account. Where a fixed minimum term applies, early termination may require payment of the remaining balance or an agreed early exit charge, except where a statutory right allows otherwise.
We may terminate or suspend the storage agreement immediately if you breach these terms, fail to pay sums due, store prohibited items, provide false information, or use the unit in a way that creates a safety, security, regulatory, or legal risk. On termination, you must remove all goods and leave the unit empty, clean, and secure by the date specified. If goods remain after termination, we may take steps permitted by law, including applying sale, disposal, or recovery procedures where required and allowed.
Access to the facility is subject to our security procedures, opening hours, and any reasonable operational restrictions. We may temporarily restrict access for maintenance, emergencies, health and safety reasons, or where necessary to protect the premises, staff, customers, or stored goods. Customers must use their own lock or any approved locking method and keep all keys, codes, and access credentials secure. We are not responsible for loss caused by sharing access details with unauthorised persons.
Customer Responsibilities and Permitted Use
You must store goods only in the unit allocated to you and must not allow any other person to use that space without our permission. The storage service must be used lawfully and responsibly. You are responsible for packing, labelling, and securing your goods so they are suitable for storage and safe to handle. Fragile, perishable, flammable, explosive, corrosive, toxic, illegal, stolen, contaminated, or otherwise hazardous items must not be placed in the unit unless we have expressly approved them in writing and such storage is lawful.
The customer must not carry out repairs, maintenance, or business activities within the unit unless specifically permitted. No item may be stored that is likely to attract pests, create odours, leak liquids, or cause damage to other property or the premises. You must comply with all instructions relating to loading, unloading, parking, waste disposal, and site behaviour. Any loss or damage caused by your failure to follow these obligations will remain your responsibility.
You must ensure that all items placed into Sevensisters Storage are owned by you or that you have the right to store them. If any third party makes a claim against us in relation to your goods, you must indemnify us for any loss, cost, liability, or expense reasonably incurred as a result of that claim, except to the extent caused by our proven negligence or breach of these terms. This includes claims relating to ownership disputes, copyright infringement, or retention rights.
Waste Regulations and Environmental Compliance
Customers must comply with all applicable waste regulations when using our storage services. The unit must not be used as a place to abandon unwanted items, commercial waste, or materials requiring licensed disposal. You remain responsible for the lawful removal and disposal of any goods, packaging, pallets, or other materials you bring onto the premises. Waste left behind at the end of the agreement may be treated as abandoned property and may be disposed of at your expense where permitted by law.
If you generate waste while using the facility, you must separate and handle it in accordance with applicable environmental rules and site instructions. Hazardous waste, electrical waste, batteries, oils, paint, gas cylinders, and similar regulated materials must not be disposed of in ordinary bins or left in the unit unless we have expressly authorised a compliant process. Any contamination, spillage, or pollution caused by your goods or actions must be reported immediately and remedied at your cost.
We may require you to remove items if we reasonably believe they are becoming waste, emitting odour, attracting vermin, leaking, or otherwise posing an environmental or health risk. You are responsible for all cleaning and waste removal costs arising from your breach of these obligations. Failure to comply may also result in access suspension, termination of the storage contract, and referral to the appropriate authorities where required by law.
Liability, Insurance, and Risk
All goods are stored at your sole risk, subject to the limits set out in these terms and any non-excludable rights under UK law. You are strongly advised to arrange suitable insurance for the full replacement value of the items stored. Unless we have expressly agreed to provide insurance cover, we do not insure your goods and do not accept responsibility for loss or damage except where caused directly by our proven negligence or wilful misconduct.
We will not be liable for loss or damage arising from matters outside our reasonable control, including but not limited to fire, flood, theft, storm, utility failure, vermin, condensation, mould, infestation, terrorism, civil disturbance, industrial action, or acts of third parties, except where such events are caused by our unlawful act or omission. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded under English law.
To the fullest extent permitted by law, our total liability for any claim arising from the storage agreement will be limited to the lesser of the value of the goods directly affected or the amount reasonably recoverable under any relevant insurance policy, unless a higher limit is required by law. We are not liable for indirect or consequential losses such as loss of profit, loss of opportunity, business interruption, or sentimental value, whether arising in contract, tort, or otherwise.
Insurance, Claims, and Damage Reports
Any damage, loss, or incident must be reported to us as soon as reasonably possible after discovery. You should take reasonable steps to minimise further loss and preserve evidence where practical. Claims may require photographs, purchase records, valuation evidence, and a description of the circumstances. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any claim otherwise available under these terms or applicable law.
If we inspect goods for safety, compliance, or emergency reasons, such inspection does not create responsibility for the contents of the unit. You remain solely responsible for the suitability, value, and condition of your stored items. Where we are required to move, remove, or secure items due to an emergency, safety concern, or breach by you, you will be liable for any reasonable costs incurred, including labour, storage adjustments, or professional services.
Nothing in these storage agreement terms affects your statutory rights as a consumer where those rights apply. If you are storing goods in a business capacity, you acknowledge that different commercial risk considerations may apply and that you are responsible for ensuring the storage arrangement is fit for your purposes. We recommend keeping an up-to-date inventory of all items placed in the unit.
Governing Law and General Provisions
These terms and any dispute or claim arising from them are governed by the law of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are contracting as a consumer, any rights available to you under applicable consumer protection legislation remain unaffected by this governing law clause.
Any failure or delay by us in enforcing a right under these terms will not operate as a waiver of that right. If any provision is held invalid or unenforceable, it will be interpreted, to the extent possible, so as to preserve its intent, and the remainder will continue in effect. The headings used in these terms are for convenience only and do not affect interpretation.
These Sevensisters Storage service conditions form the entire agreement between you and us regarding the use of the storage unit, unless amended in writing by an authorised representative. By continuing to use the service, you confirm that you have read, understood, and accepted these terms, including all obligations relating to booking, payment, cancellation, liability, and waste compliance.