Storage Seven Sisters Terms of Service for Storage and Removals

These Terms and Conditions set out the basis on which Storage Seven Sisters provides storage and related removal and handling services. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business entering into an agreement with Storage Seven Sisters for storage and any associated services, including removal and handling.

Services means any storage, removal, handling, packing, loading, unloading, transport, or related services supplied by Storage Seven Sisters to the Customer.

Storage Facility means any storage premises or units operated or arranged by Storage Seven Sisters.

Agreement means the contract between Storage Seven Sisters and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

Storage Seven Sisters provides secure storage services and may also offer associated removal, transport and handling services to and from the Storage Facility. The exact scope of the Services will be set out in the quotation and booking confirmation.

All Services are provided subject to the availability of staff, vehicles, equipment and suitable storage space. Storage Seven Sisters reserves the right to decline or amend any booking where the required resources are not reasonably available.

3. Booking Process

Bookings for storage and any associated removal services can be requested by the Customer through the booking channels made available by Storage Seven Sisters. A booking is not confirmed until Storage Seven Sisters issues a written or electronic booking confirmation.

The Customer must provide accurate and complete information at the time of booking, including the nature, approximate volume and value of items, access details for collection and delivery points, and any special handling requirements. Storage Seven Sisters reserves the right to revise or withdraw a quotation if the information provided is incomplete or inaccurate.

Quotations are typically provided as estimates based on the information supplied by the Customer. If, on the day of service, the actual volume, access conditions, or other factors differ materially from those described at the time of quotation, Storage Seven Sisters may adjust the price to reflect the actual work required.

The Customer is responsible for checking the booking confirmation and notifying Storage Seven Sisters promptly of any errors. If the Customer does not raise any issues before the scheduled service date, the booking confirmation will be deemed to reflect the agreed Services.

4. Payments and Charges

Charges for storage and removal services will be set out in the quotation or current tariff provided to the Customer. Unless otherwise agreed in writing, storage fees are calculated on a periodic basis, and charges for removal, handling or transport are calculated per job or as otherwise specified.

Payment terms will be specified in the quotation or booking confirmation. In most cases, payment for removal and handling services is due in full in advance of the service date, and storage fees are due in advance for each billing period.

Storage Seven Sisters reserves the right to require a deposit to secure a booking. Any deposit requirements and conditions of refund will be set out at the time of booking.

If payment is not received by the due date, Storage Seven Sisters may refuse to undertake or continue the Services, may withhold access to stored goods, and may apply additional charges such as late payment fees or interest at a reasonable rate permitted by law.

All charges are subject to applicable taxes and government charges, which will be added where required by law.

5. Cancellations and Amendments

The Customer may cancel or amend a booking subject to the following terms, unless otherwise stated in the quotation or booking confirmation.

If the Customer cancels a removal or handling service with sufficient notice, cancellation fees may be reduced or waived. As a general guideline, cancellations received more than 7 days before the scheduled service date may not incur a charge. Cancellations received between 3 and 7 days before the service date may incur a partial charge, and cancellations received less than 3 days before the service date may be charged up to the full quoted amount.

Where specific cancellation terms are provided in the quotation or booking confirmation, those specific terms will apply.

Changes to the service date, time, destination, volume or other key aspects of the booking may result in an adjustment to the quoted price. Storage Seven Sisters will advise the Customer of any such changes in writing or electronically.

Storage Seven Sisters reserves the right to cancel a booking in the event of non payment, unsafe conditions, the Customer's breach of these Terms and Conditions, or circumstances beyond the reasonable control of Storage Seven Sisters such as severe weather, accidents, or operational disruptions. In such cases, Storage Seven Sisters will seek to offer an alternative date or refund any advance payments for services not provided, subject to any reasonable costs already incurred.

6. Customer Obligations

The Customer must ensure that all information provided to Storage Seven Sisters is accurate and complete. The Customer is responsible for packing items securely and appropriately, unless packing services are expressly included in the Agreement.

The Customer must ensure safe and reasonable access for collection and delivery, including suitable parking, loading and unloading arrangements. Any parking permits, access permissions or related charges are the responsibility of the Customer unless otherwise agreed in writing.

The Customer must not store or present for transport any items that are prohibited, hazardous, illegal or unsuitable for storage, including but not limited to explosives, flammable materials, toxic substances, firearms, perishable goods, live animals, or waste materials, except where specifically agreed and lawfully permitted.

The Customer is responsible for complying with all applicable laws, regulations and third party requirements in relation to the items stored or transported, including customs, tax and import or export regulations where relevant.

7. Waste Regulations and Prohibited Items

Storage Seven Sisters is not a waste disposal operator. The Customer must not use any storage or removal service to dispose of waste or unwanted items in breach of applicable waste regulations.

The Customer must not store or present for removal any household or commercial waste, rubbish, or other materials that should be managed under waste disposal regulations, unless an agreed and lawful waste handling service has been arranged separately and confirmed in writing.

Where Storage Seven Sisters discovers items that constitute prohibited waste or hazardous materials, or that are illegal or unsafe to store, it may refuse to store or transport such items, may require the Customer to remove them immediately, or may arrange for safe and lawful disposal at the Customer's expense.

The Customer is liable for any fines, penalties, costs or claims arising from the presence of prohibited, hazardous, illegal or improperly managed waste among their items, except where such liability arises directly from the proven negligence or deliberate misconduct of Storage Seven Sisters.

8. Access to Stored Goods

Access to the Storage Facility or to stored goods will be provided in accordance with the arrangements set out in the Agreement. Access may be by appointment, during specified opening hours, or under other agreed conditions.

Storage Seven Sisters may require reasonable notice for access requests and may restrict access in order to ensure safety, security or compliance with legal obligations. The Customer must follow all site rules, security procedures and instructions while on the premises.

Where keys, access codes or similar security devices are issued to the Customer, the Customer is responsible for their safe keeping and must not share them with unauthorised persons. The Customer must notify Storage Seven Sisters promptly if any such device is lost or compromised.

9. Liability and Insurance

Storage Seven Sisters will exercise reasonable care and skill in providing the Services. However, the Customer accepts that some risk may remain in relation to damage, loss or theft of goods, and should consider obtaining appropriate insurance cover.

Unless otherwise agreed in writing, Storage Seven Sisters liability for loss of or damage to the Customer's goods, arising from its negligence or breach of contract, is limited to a reasonable amount based on the weight or declared value of the items, subject to an overall cap per consignment or per storage unit. Specific liability limits may be set out in the quotation or booking confirmation.

Storage Seven Sisters will not be liable for loss of or damage to goods where this results from the inherent nature or condition of the goods, improper or inadequate packing by the Customer, normal wear and tear, atmospheric or environmental conditions beyond reasonable control, or failure of the Customer to comply with these Terms and Conditions.

Storage Seven Sisters will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of anticipated savings, even if such loss was reasonably foreseeable.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

10. Customer Property and Packaging

The Customer is responsible for ensuring that all items are properly packed and protected for storage and transport, unless packing services are specifically included in the Agreement. Fragile or valuable items should be individually protected and clearly identified.

Storage Seven Sisters may refuse to handle or store items that are inadequately packed, unstable or likely to cause damage to other property or to the Storage Facility.

The Customer must ensure that any furniture or equipment is dismantled or prepared as necessary for safe handling and transport, unless such work is expressly included as part of the Services.

11. Duration and Termination of Storage

The storage period will be as agreed in the quotation or booking confirmation, or will continue on a rolling basis until terminated in accordance with this section.

The Customer may terminate the storage agreement by giving written or electronic notice in accordance with any specified notice period. If no specific notice period is stated, a notice period of at least 14 days will usually apply.

Storage Seven Sisters may terminate the storage agreement by giving reasonable notice to the Customer. Immediate termination or suspension may occur where the Customer is in serious breach of these Terms and Conditions, including non payment, unsafe or illegal use of the Storage Facility, or storage of prohibited items.

On termination, the Customer must remove all goods from the Storage Facility and settle all outstanding charges. If the Customer fails to do so, Storage Seven Sisters may, after giving reasonable notice and following any legal requirements, exercise a lien over the goods and may arrange for their sale or disposal to recover unpaid charges and reasonable costs.

12. Force Majeure

Storage Seven Sisters will not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, war, labour disputes, pandemics, utility failures, or major transport disruptions.

In such circumstances, Storage Seven Sisters will take reasonable steps to minimise disruption and will resume performance of the Services as soon as reasonably practicable.

13. Data Protection and Privacy

Storage Seven Sisters will process personal data about the Customer in accordance with applicable data protection laws. Personal data will be used for the purposes of administering the Agreement, providing the Services, handling payments, and complying with legal obligations.

The Customer is responsible for ensuring that any personal data contained in items or documents placed into storage is lawfully held and that storage by Storage Seven Sisters does not breach any data protection or confidentiality obligations owed by the Customer to third parties.

14. Complaints and Dispute Resolution

If the Customer has a complaint about the Services, they should raise the issue with Storage Seven Sisters as soon as possible, providing full details of the concern. Storage Seven Sisters will investigate the matter and seek to respond within a reasonable time.

Both parties will use reasonable efforts to resolve any dispute amicably. If a dispute cannot be resolved through informal discussion, either party may pursue their rights through the courts or other available legal channels.

15. Variations to These Terms

Storage Seven Sisters may update or amend these Terms and Conditions from time to time. Any changes will normally apply to new bookings and to ongoing storage agreements after reasonable notice has been given to the Customer.

If the Customer continues to use the Services after receiving notice of updated terms, this will be taken as acceptance of the changes.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

No failure or delay by Storage Seven Sisters to exercise any right or remedy under these Terms and Conditions will constitute a waiver of that or any other right or remedy.

The Agreement, including these Terms and Conditions and any quotation or booking confirmation, constitutes the entire agreement between the parties in relation to the Services and supersedes any prior discussions, correspondence or understandings.

The Customer may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of Storage Seven Sisters. Storage Seven Sisters may assign or subcontract its rights and obligations, provided that this does not materially reduce the level of service provided to the Customer.